Contact & Support
Questions, problems or feedback about Freeshop? Write to us — we reply to every message.
Email our support team
Available in English. We reply within 48 hours, Monday to Friday. Please include your Freeshop username so we can find your account.
1How we can help
Freeshop is a free giveaway community. Whether you need help with your account, want to report a listing or user, have a safety concern, or just have a question, our team is here to help.
- Account & login problems — trouble signing in (including Sign in with Apple), verifying your age, or accessing your account. Email us and we will restore access.
- Report a listing or user — email us the username or listing, or use the in-app Report button on any listing or profile.
- Delete your account — request deletion on the account deletion page, or ask us by email.
- Privacy requests — access, correct or erase your data, as set out in the Privacy Policy.
- Bugs and feedback — tell us your device and iOS version and what happened; we investigate every report.
2Send us a message
Fill in the form below and we’ll reply to the email address you provide. You can also write to freeshopappuk@gmail.com directly.
3Common questions
- I can’t sign in with Apple. Make sure you are signed in to iCloud on your device, then try again. If the problem continues, email us with the Apple ID email you used and we will help you get in.
- Is everything really free? Yes. Freeshop is for giving things away — asking for money or swaps is not allowed and can be reported.
- How do I remove a listing? Open the listing in the app and choose Delete. If you can’t access it, email us and we will remove it for you.
- How do I get my data or delete my account? See the account deletion page or email us — we handle every request within 30 days.